Privacy Policy

1. Information We Collect

A. Customer Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Account login information
• Other information you voluntarily provide

B. Order and Transaction Information

When you purchase products through Chumpay, we may collect:

• Products purchased and order quantities
• Order history and order status
• Delivery and shipping details
• Payment status and transaction references
• Return, exchange, cancellation, and refund requests

Payment card details and other sensitive payment information may be processed by the applicable payment service provider. We do not intentionally store complete payment card details on our own systems.

C. Product and Business Enquiry Information

If you enquire about clothing products, wholesale orders, bulk purchases, or custom requirements, we may collect your contact details and the information you submit in your enquiry.

D. Device and Usage Information

When you access our website or application, we may collect technical information such as:

• Device type and operating system
• Browser information
• IP address
• Website or application usage data
• Cookies and similar technologies, where applicable

E. Location Information

We may use the delivery address you provide to deliver your orders and determine service availability. Precise device location will be accessed only where necessary for a feature and subject to the applicable device permissions.

2. How We Use Your Information

We may use your information to:

• Create and manage customer accounts
• Process orders and payments
• Arrange shipping and delivery
• Provide order confirmations and status updates
• Handle returns, exchanges, cancellations, and refunds
• Respond to customer enquiries and support requests
• Improve our products, website, and application
• Detect fraudulent transactions and protect platform security
• Meet applicable legal, tax, accounting, and regulatory obligations
• Send promotional communications where permitted by law and subject to applicable preferences

3. Data Sharing

We do not sell your personal information to third parties.

We may share relevant information with:

• Payment gateways and payment service providers
• Courier, shipping, and logistics partners
• Website hosting and technical service providers
• Customer support and communication service providers
• Professional advisers and auditors, where necessary
• Government authorities or law enforcement agencies when required by law

Information is shared only as reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, understand website usage, and help protect against fraud.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should protect their account credentials and notify us if they suspect unauthorised access.

6. Data Retention and User Rights

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, maintain business records, and comply with applicable legal obligations.

Subject to applicable law, you may request to:

• Access information relating to you
• Correct inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint

Some information may need to be retained where legally required or necessary to establish, exercise, or defend legal claims.

To submit a request, contact us using the details provided below.

7. Children's Privacy

Chumpay is intended for customers making clothing purchases. Anyone using the platform must have the legal capacity required to enter into a purchase transaction. Where a minor's participation is permitted by applicable law, the necessary parent or legal guardian involvement must be obtained.

8. Third-Party Services and Links

Our website or application may contain links to third-party websites or payment services. Their privacy practices are governed by their own policies. We encourage customers to review those policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. The revised version will be published on our website with an updated date where appropriate.